HEALTHCAREfirst, a leading provider of hospice consumer assessment of healthcare providers and systems surveys, has recognized Pine Pointe, Navicent Health as a 2018 Hospice Honors recipient. Hospice Honors is a prestigious program that recognizes hospices providing the best patient and caregiver experience.
 
Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2016 through September 2017. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all partnering hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database.
 
Hospice Honors recipients include those hospices – like Pine Pointe, Navicent Health - who scored above the HEALTHCAREfirst National Performance Score on 20 of 24 evaluated questions.
 
"Our staff is committed to serving and caring for the terminally ill, as well as their loved ones. Our staff continually strive to ensure they are meeting the needs of our patients and families, and we applaud them for their efforts," said Cindy Hill, RN, BSN, Director of Pine Pointe, Navicent Health.
 
The not-for-profit Pine Pointe, Navicent Health was established in 1982 and provides hospice and palliative care services for the terminally ill in the comfort of their own homes, or in their state-of-the-art 15-bed inpatient facility on Peake Road in Macon. Pine Pointe, Navicent Health serves patients and their loved ones throughout the region, including those in Baldwin, Bibb, Bleckley, Crawford, Houston, Jones, Lamar, Monroe, Peach, Taylor, Twiggs, Upson and Wilkinson Counties.