To adapt to the ever-changing marketplace & persevere through the disruptions caused by Covid, organizations need exceptional performance from their employees. And a recent study - published in Human Performance - found that ‘highly engaged’ teams were more resilient during both the 2001-02 & 2008-09 recessions.

Leaders are continuously in the ‘people business.’ And today leaders are striving to tap into the potential of their employees, increase their resilience & minimize the stress they are experiencing. Leaders can achieve all three by increasing the engagement of their teams.

Employee engagement is the:

• Degree of involvement, commitment, & enthusiasm employees have for their work & organization – through which everything gets done in business

• Approach many leaders are using to generate positive results amid competition, market challenges & disruptions

According to research by Harvard Business Review Analytics Services, 81% of business leaders ‘strongly agree’ that engaged employees perform at a higher level.

Gallup’s studies over three decades have confirmed that organizations focusing on employee engagement have seen consistent improvements in critical business outcomes. And Gallup’s latest study - the largest study of its kind ever - involved:

•  54 industries - finance, manufacturing, construction, retail, transportation, public utilities, etc.

• 110,000 business units/teams

• 2,700,000 employees

Who can argue with that sample size?

The results of this most recent study were released just this month – with Gallup finding that highly engaged business units/teams generate the following:

• 23% higher profitability

• 14% higher productivity

• 10% higher customer loyalty

• 81% less absenteeism

• 64% fewer accidents

• 41% fewer quality defects

• 18% less employee turnover in high-turnover organizations & 43% less in low-turnover organizations

The better leaders understand their employees & their needs, the more effectively they can lead. So, numerous well-known organizations – Ritz-Carlton, Chick-fil-A, Campbell Soup, Bayer, Caterpillar, Baptist Hospital, Honeywell, etc. – have been using Engagement Surveys to increase employee trust, develop their managers, become more resilient & take advantage of the economic benefits of enhanced employee engagement.

The Focus Group’s Employee Engagement Survey assists our clients in:

• Comparing their engagement levels to an extensive database - by facility, department, manager & organization-wide

• Understanding where they excel & where they can initiate improvements

• Implementing targeted, employee engagement-focused action steps

• Utilizing employee engagement to increase their desired business outcomes – including their bottom line