Atrium Health Navicent is expanding lifesaving EMS services and technology through improvements to 911 emergency communications infrastructure, a new ambulance headquarters and offering pre-hospital blood transfusions.

The health system invested nearly $400,000 to upgrade its EMS Communications Center, improving Atrium Health Navicent EMS’s ability to receive, manage and process emergency calls with greater speed and reliability. With modernized call routing and enhanced system stability, teams can provide aid even during periods of high call volume or in the unlikely event of a system disruption.

The health system also recently opened a new ambulance headquarters on Riverside Drive near the Interstate 75 Pierce Avenue exit, helping expedite response times. Additionally, Atrium Health Navicent ambulances are now carrying blood for pre-hospital transfusions to help patients who experience traumatic injuries or significant blood loss. 

As Atrium Health Navicent recognizes National EMS Week, May 17–23, these enhancements underscore the critical role EMS professionals play in delivering timely, lifesaving care and connecting communities to essential health services.

“These improvements reflect Atrium Health’s commitment to the safety and well-being of the communities we serve,” said Atrium Health Georgia Area President Delvecchio Finley. “By investing in our EMS program, we’re ensuring care is provided faster and at a higher quality when seconds matter. Every improvement we make is focused on saving lives and delivering the highest level of care across central and south Georgia.”

As one of Georgia’s largest and most comprehensive EMS providers, Atrium Health Navicent EMS responds to thousands of 911 calls each year, serving as a vital link between Atrium Health Navicent hospitals and the surrounding community. In addition to Macon-Bibb County, Atrium Health Navicent EMS serves Baldwin, Jones, Treutlen, Twiggs and Wilkinson counties.

“For 125 years, our EMS teams have been a trusted lifeline for families across central and south Georgia,” said Bud Owens, Georgia area vice president of mobile medicine and EMS for Advocate Health, of which Atrium Health Navicent is a part. “These enhancements position our EMS teams to deliver faster, more advanced care while ensuring we are prepared to meet the growing needs of the communities we serve.”

In addition to responding to 911 calls, Atrium Health Navicent EMS provides non-emergency transportation, specialty medical transportation for neonatal and pediatric intensive care patients, support for community events, and training and education programs.