When urgent care is needed, Atrium Health Navicent is now available from the comfort of your home or office, anywhere with a smartphone, tablet or computer, 24 hours a day, seven days a week.

First launched by Atrium Health Navicent in 2020, our virtual care platform allows patients to connect to doctors, advanced practice providers and care teams for health conditions typically treated through primary and urgent care, such as cold or flu, fever, allergies, bronchitis, sinus infections, strep throat, pink eye, hypertension, gout, rashes and stomach discomfort.

“By expanding availability of urgent care video visits to around-the-clock care, patients don’t have to worry about leaving their home or work, or finding transportation or childcare,” said Atrium Health Navicent Chief Clinical Officer Dr. Sanford G. Duke. “With the expansion of these on-demand services, patients are able to consult with a care provider and receive a real-time assessment, diagnosis and treatment plan. Prescriptions can even be sent straight to a pharmacy.”

The urgent care video visits platform is designed as an on-demand service, with no need to make an appointment. It’s available to new and existing patients of all ages. Most insurance plans are accepted.

Here’s how it works:

1. Go to NavicentHealth.org/Urgent-Care-Video-Visit

2. Scroll to Urgent Care Video Visit and select “Start a Visit Now”

3. Log in to MyAtriumHealth, or continue without an account

4. Follow the instructions and you’ll be connected with a provider shortly

5. For technical support, call 855-799-0044

Urgent care video visits should not be used for life-threatening conditions. In the event of an emergency, call 911.