Security is first and foremost for the 78th Security Forces Squadron Airmen who work at the Robins Air Force Base Visitor Control Center in Georgia.

“We are the frontline, that first line of security to protect the base,” said Staff Sgt. Veronica Stewart, 78th SFS visitor center assistant noncommissioned officer in charge.

If any red flags were to pop up during the background check, such as past convictions, a person will be denied access to the base.

Stewart said each day hundreds of people walk into the visitor’s center trying to gain entry to the base for a variety of reasons.  

“Newly hired contractors come here for short-term passes until they get their permanent identification badge, or someone accompanying a base employee will need a pass,” she said.

And, at times, it can be stressful.

“I believe all customer service jobs can be frustrating because you are dealing with all types of people,” Stewart said. “It’s a mix of personalities with different needs and requests. So, in some cases, if things don’t go the way the customer wants, we have to deal with a bad attitude.

“I’d like people to know we have rules to follow and it is not about trying to give someone a hard time. We can’t bend the rules because it may be inconvenient for you,” she added.

This section of the 78th SFS is operated by a small group of people both active duty and civilian.

One of those team members is Senior Airman Seth Vonderhuevel, 78th SFS visitor center  clerk. In addition to helping out at the front desk, he is responsible for keeping the card readers at the gate functioning.

“At the end of the day, this is a military installation and protecting it and the people inside is priority number one,” he added.

Robins Visitors Center frequently asked questions:

Q: What documents are required to obtain a pass for Robins Air Force Base?

A: All visitors must have a current driver’s license or state identification card, proof of insurance and vehicle registration.

Q: Can I get someone else to sponsor me?

A: Only valid Department of Defense ID cardholders are authorized to sponsor visitors onto Robins AFB. This includes active duty military, retirees, Reservists, National Guard and their family members or a civilian DOD employee.

Those who are not authorized to sponsor visitors:

-Contractors

-Civilian Retiree cardholders

-Non-DOD Personal Identity Verification holders

-Transportation Worker Identification Credential holders

-DOD Privilege cardholders

-Veterans Identification cardholders

-Foreign national affiliates with a DOD common access card

-Local pass and cardholders

Q: What service are provided at the Robins Visitors Center?

A: -Short-Term/Long-Term Visitor Passes Defense Biometric Identification System pass/card

     -Contractor Badges

     -Student ID

     -Out-Processing for civilian and military

     -Veteran’s Health ID Card Registration

     -Gold Star Family Member Program

     -Entry Authorization Lists