Pine Pointe, Navicent Health Named a 2020 Hospice Honors Recipient

Staff Report From Middle Georgia CEO

Tuesday, April 28th, 2020

Pine Pointe, Navicent Health has been named a 2020 Hospice Honors recipient by HEALTHCAREfirst, a leading provider of billing and coding services, CAHPS surveys and advanced analytics. Hospice Honors is a prestigious program that recognizes hospices providing the highest level of quality care, as measured from the loved one’s point of view.

“We are excited to recognize the 2020 Hospice Honors recipients for their hard work and dedication to providing exceptional care. I congratulate Pine Pointe, Navicent Health on its success in achieving this highest of honors,” said Misty Skinner, Executive Vice President of Services at HEALTHCAREfirst.

Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2018 through September 2019. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question- by-question basis to a National Performance Score calculated from all hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database. Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions

Elbert McQueen, Senior Vice President of Post-Acute Services, Navicent Health credits this achievement to the fact that Pine Point, Navicent Health teammates daily demonstrate Navicent Health’s core values of integrity, respect, ownership, and caring.

“Many of our teammates have long tenures of service, and they view caring for patients at the end of life and their loved ones as a true calling, not simply a job. It is a personal honor work closely with director Cindy Hill and her wonderful team at Pine Pointe, Navicent Health,” said McQueen.

Pine Pointe, Navicent Health provides hospice and palliative care to central Georgians, whether in the home or in its state-of-the-art 15-bed facility on Peake Road in Macon, complete with private rooms, beautiful gardens and family areas.