SHP, a leading administrator of home health consumer assessment of healthcare providers and systems surveys and an approved Center for Medicare and Medicaid vendor, has recognized Navicent Home Health as a Superior Performer in home healthcare delivery.
 
Navicent Home Health is recognized as an SHP Best Home Health Patient Satisfaction Award Winner and also ranked in the top 20 percent of SHP’s national HHCAHPS survey benchmark for overall satisfaction as measured from the patient’s point of view.
 
“This recognition – based on feedback that was received directly from our patients – is a testament to the wonderful homecare we are providing to patients throughout the region. To be recognized in the top 20 percent of homecare providers nationwide is indeed a tremendous honor, and knowing that our patients think so highly of their care is very humbling,” said Dr. Ninfa M. Saunders, President and CEO of Navicent Health.
 
Navicent Home Health is the only not-for-profit home health agency in the midstate, and provides in home skilled nursing; physical, occupational and speech therapies; and medical social services for patients throughout the region.
 
“Our staff provides home care for approximately 400 patients at any given time, averaging over 65,000 home visits per year. Our staff really love what they do and we don’t have a lot of turnover, so our patients are able to work with the same clinicians and really build strong relationships with their caregivers. We are not only providing high quality care and therapy within the patients home, but also providing compassionate support that has led to wonderful patient satisfaction,” said Scott Jones, Director of Navicent Home Health.
 
SHP administers required HHCAHPS surveys as an approved CMS vendor. The annual SHPBest program was created to acknowledge home health agencies that consistently provide high quality service to their patients. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey. SHPBest award recipients are determined by ranking the overall score for all SHP HHCAHPS clients.