Director of Enterprise Sales for Hargray Communications Joel Braun talks about their investment in people and working to serve customers throughout their network in today's competitive marketplace.
Today’s businesses are looking for every advantage in a competitive marketplace, and when it comes to choosing a communications provider, local matters. One of the ways Hargray provides its customers a clear advantage is by positioning resources and expertise locally. This translates to greater efficiency, smarter solutions, and a better customer experience.
With over 450 locally-based colleagues, Hargray has significantly more human resources in the communities it serves than national communications companies, whose staffing is focused on larger metropolitan areas. To national providers, communities in this region are considered Tier 2 or Tier 3, but for Hargray, our local communities are Tier 1. Every Hargray business customer enjoys a dedicated account manager and is supported by a team of experts, whose goal is helping the business succeed by tailoring customized technology solutions that fit the business’ needs rather than the traditional one-size-fits-all industry approach.
As Benjamin Franklin advised, time is money, and when communications help is needed, the idea of calling a support line with long wait times, complicated robotic systems, and multiple transfers creates frustration. Not at Hargray, whose business support team consists of actual humans who answer the phone and provide expert, neighborly, and timely assistance. The company’s unique concierge service is both efficient and friendly.
Hargray’s local approach also extends to its network operations center, which is based in the Lowcountry and is equipped with state-of-the-art systems for monitoring performance by a highly-skilled and certified team of professionals providing 24/7 support. Advanced technology, combined with a local presence, enables Hargray to deliver service with unparalleled responsiveness.
For more information about Hargray’s business solutions, visit hargray.com.
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