Technology is making it easier for patients and providers to interact, thus improving communication, safety and patient-provider relationships. New tools are helping patients become more actively involved in their care and maintaining their health, according to results of the 19th Annual Health Care’s Most Wired survey, released July 10, 2017 by the American Hospital Association’s Health Forum.
 
Navicent Health in Macon, Ga. is the only healthcare organization in the state and one of only 27 nationwide to achieve Most Wired Advanced status. In order to achieve Advanced designation, Navicent Health exceeded core development in the four focus areas of infrastructure, business and administrative management, clinical quality and safety, and clinical integration.
 
“At Navicent Health, we are continuing to pursue technological advances in order to best serve the needs of healthcare consumers. Whether through the development of mobile apps or advances in telehealth technology, Navicent Health continues to lead the region in providing access to healthcare services in the most convenient, user-friendly and consumer-focused manner,” said Omer Awan, Chief Information Officer for Navicent Health.
 
“At Navicent Health, we are committed to providing consumers access to quality care at the right time and in the right place. In the twenty-first century, that time is now and that place is here, wherever that may be. Through technology, healthcare consumers now have immediate access to the care they need, as soon as they need it. We applaud our IT Team for the measures they have taken to best meet the needs of those who depend on Navicent Health for timely care,” said Dr. Ninfa M. Saunders, President and CEO of Navicent Health.
 
According to the survey, Most Wired hospitals and health systems like Navicent Health are using smart phones, telehealth and remote monitoring to create more ways for patients to access health care services and capture health information. This year’s results show:

76 percent offer secure messaging with clinicians on mobile devices.

When patients need ongoing monitoring at home, 74 percent use secure e-mails for patients and families to keep in touch with the care team.

68 percent simplify prescription renewals by letting patients make requests on mobile devices.

62 percent add data reported by patients to the electronic health record to get a better picture of what is going on with the patient.

Nearly half of the hospitals are using telehealth to provide behavioral health services to more patients.
40 percent offer virtual physician visits.

More than 40 percent provide real-time care management services to patients at home for diabetes and congestive heart failure.
 
“The Most Wired hospitals are using every available technology option to create more ways to reach their patients in order to provide access to care,” said AHA President and CEO Rick Pollack. “They are transforming care delivery, investing in new delivery models in order to improve quality, provide access and control costs.”

Innovation in patient care embraces emerging technologies and underscores the need for secure patient information exchange. Hospitals have increased their use of sophisticated IT monitoring systems to detect patient privacy breaches, monitor for malicious activities or policy violations and produce real-time analysis of security alerts.
 
97 percent use intrusion detection systems.

96 percent perform data access audits.

Nearly 90 percent run targeted phishing exercises to teach employees to question suspicious emails.
 
Most Wired hospitals and health systems are transforming care delivery with knowledge gained from data and analytics.  They are investing in analytics to support new delivery models and effective decision-making and training clinicians on how to use analytics to improve quality, provide access and control costs.

82 percent analyze retrospective clinical and administrative data to identify areas for improving quality and reducing the cost of care.

Three-quarters use sophisticated analytics such as predictive modeling and data to improve decision-making.

· Nearly 70 percent interface electronic health record data with population health tools for care management.

More than 70 percent are providing data analytic tools training to physicians and nurses.

45 percent initiate a patient pathway using health IT to follow a care plan.

Nearly 40 percent deliver quality metrics to physicians at the point-of-care.

32 percent have tools for real-time patient identification and tracking for value-based care conditions, such as chronic obstructive pulmonary disease.